Xtabentun

 

Visit the website

Presentación

RESPONSIVE WEB DESIGN

It is designing your web for the Mobil user experience first, it should be adaptable.

Trip

Fashion Hat - Cap

Wearables

Is technology put on clothes and other gadgets that give you information about anything that you want, from vital signs of your body to external data that will help to improve your life.

Wearables

The Human factor

In tourism industry frequently there are opportunity areas on service, we can have complaints on a daily basis, so it's crucial that every person on the guest /client service have the "kind mind" to manage all these complaints by not taking any of them as personal, and have the right attitude to put action on the problem by uplifting the moment and getting the benefit of a positive outcome.

Chatbot on Marketing

How will messaging change customer service in Tourism Industry?

On tourism industry, the personalized service is a must, and sometimes (most of them) the customer have questions about the detail of the service that we are providing;  chatbots could be really helpful answering this common questions.

As the client is looking to satisfy a necessity of relaxing and/or having a good time along, or with family and friends, having the best experience is the most important, and the more information he/she have before to acquire the service is the best. 

It might impact on the need for human resources (less people needed every time), but it will have a positive impact on the time spent for the customer service people because the will help only on those situations that are very specific or need more detailed assistance, and the client will be happier and more satisfied.

Industries must invest more in this technology (chatbots) instead of investing on websites because the client needs to have more personalized information; on the other hand, the practicality of no deed to change pages or sites to purchase products or service will speed the process.

Conversational Commerce

Is a tool that companies use, to solve any client's question and lead him to the purchase one all the questions are solved without the need to leave the chat or change window to do it. 

Restaurants Chatbot example

Automated Food Ordering Chatbot for Restaurants | KACE Digital from KACE DIGITAL on Vimeo.

Airlines Chatbot demo

Session 2 - Chat Boot

Chatbot is a tool that many companies now use to chat with a client (trough a chat window) giving him answers and information using artificial inteligence.

Whit this tool is not necesary to have a person answering the frequent questions or information needed for a person; some of the chatbots are as advanced as to keep growing on information and keep a conversation with a person making difficult to notice that you are talking with a computer instead of a human.

Bienvenida

Session 1

¿What is the impact of the use of technology on Restaurants Industry?

Firstable, clients have more options for to buy food and beverages, it could be at home or going to restaurants.

They have more information about the quality, prices and caracteristics of the product.

They can learn from others experiences and decide to or not to buy something.

The customer will have Access to purchase easier and faster.