martes, 20 de junio de 2017

How will messaging change customer service in Tourism Industry?

On tourism industry, the personalized service is a must, and sometimes (most of them) the customer have questions about the detail of the service that we are providing;  chatbots could be really helpful answering this common questions.

As the client is looking to satisfy a necessity of relaxing and/or having a good time along, or with family and friends, having the best experience is the most important, and the more information he/she have before to acquire the service is the best. 

It might impact on the need for human resources (less people needed every time), but it will have a positive impact on the time spent for the customer service people because the will help only on those situations that are very specific or need more detailed assistance, and the client will be happier and more satisfied.

Industries must invest more in this technology (chatbots) instead of investing on websites because the client needs to have more personalized information; on the other hand, the practicality of no deed to change pages or sites to purchase products or service will speed the process.

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