martes, 20 de junio de 2017

The Human factor

In tourism industry frequently there are opportunity areas on service, we can have complaints on a daily basis, so it's crucial that every person on the guest /client service have the "kind mind" to manage all these complaints by not taking any of them as personal, and have the right attitude to put action on the problem by uplifting the moment and getting the benefit of a positive outcome.

1 comentario:

  1. Very good image, Angelica, of the various aspects of compassionate mindfulness...and lack of it! I can see you understood our discussion and have found ways to make it useful in our challenging sector of the tourism industry. Well done!