Chatbot is a tool that many companies now use to chat with a client (trough a chat window) giving him answers and information using artificial inteligence.
Whit this tool is not necesary to have a person answering the frequent questions or information needed for a person; some of the chatbots are as advanced as to keep growing on information and keep a conversation with a person making difficult to notice that you are talking with a computer instead of a human.
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